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Forum Discussion
Google/Dropbox integration changing?
Hello: A colleague of mine at another organization received this message from Dropbox: We’re writing to let you know that Google files stored in Dropbox will move to Google Drive on 7/20/2023...
Megan
Dropbox Staff
Dropbox StaffHey T Blumer, sorry to jump in here!
You’ll no longer be able to open Microsoft Office files in Google Drive. To continue editing, an additional Microsoft Office license may be needed. You can also manually convert these files to Google Drive formats.
Let me know if you need more info. Thanks!
Hi Megan
It would not worry me to continue working with Microsoft 365 as most files are in xlsx. What's rather disturbing are the following experiences we now were making:
1. We are working online in Dropbox/Chrome.
2. Opening the xlsx files (usually respectively once opened with Google) now with Microsoft (in Browser), lots of formatting is lost (fonts, pictures in cells etc), files seem to be corrupted.
3. Creating a new xlsx file the above mentioned problem does not occur.
4. How can we save those hundreds of xlsx files that have been treated with Google? I hope there is a workaround otherwise this would be a disaster ...
- Nancy
Hey again, T Blumer.
It’s expected indeed to see some differences when opening/viewing files on Google Sheets vs Excel for the web. However, there’s no way, I’m afraid, to “adapt” the format of those files.
I’ve forwarded this as feedback though to our team, so that they can also see your comments and how this could affect your work.
Hi Nancy, or anyone that can help.
Like others in this thread, I received the email indicating this change was coming. I hopped on and made my selection: to create shortcuts on Google Drive for our Dropbox-stored Google documents.
However, I watched in real-time today this change happen.
Dropbox converted all of our Google documents stored on Dropbox into Microsoft files. I am absolutely beyond certain that I made the correct choice. When I made it, I had to confirm the Google account. There is not a scenario in which I would have selected to convert to MSFT files.
I have reached out to support, and no one can give me an answer. They have merely "escalated" the ticket, without a provided timetable for an answer or response. Documents are essentially unusable for us at this point. A support person asked me for screenshots of when I made the selection. Sorry! Didn't know I was going to need to go back and prove that I made the selection I made.
Why can no one help me with this ASAP? This is an enormous issue, and if I am having it, I have to assume there are others. Perhaps your call centers are flooded with business users like myself demanding answers and help.
What on earth should we do? Work has stopped. Clients need answers and work must resume.
- Jay
Hi Arsmith987, as you're already in contact with the support team, they would be best placed to assist you on this matter as they have more tools available to them.
