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Forum Discussion
How to I erase the different gmail login users history on the DB app?
So here’s the scenario. I shared my phone with some family members and 3 of them logged onto DP from the app using the gmail option. They logged out but now when I want to log on I see their email...
Thanks for the additional info Snazy30 - much appreciated.
At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.
Take a look at my message and we'll take it from there.
Walter
Dropbox Staff
Dropbox StaffHey there Snazy30 - sorry to hear about this.
Could you try clearing your app's cache and log out and in again?
A. On iOS:
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”
Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
B. On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”
Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If you're still get the same results, please let me know and we'll take it from there. Thank you.
- Nope. The emails still show up in the history. And to make it worse I can log on without even being asked a password.
- I cleared the cache. Logged out. Restarted the phone. And all the previous emails are still there. And it even allows me to login without being asked a password. Not good for security.
- Walter
Thanks for the additional info Snazy30 - much appreciated.
At this point, due to the issue's nature, I'll have to revert to email communication. Therefore, I've just found your existing ticket on our system and provided you with an update there.
Take a look at my message and we'll take it from there.
- Rich
Super User II
Uninstall and reinstall the app. That will clear everything from it. It also fully clears the cache, which the app itself is not great at doing itself.
- Walter
That's what I thought so too Rich but on second thought as the Google Sign In uses a web session to log you into your account I guess clearing the browser's cache would be preferable.
