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Forum Discussion
Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.
I am still having the same issue you are today!
Hello,
Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!
The file is not a shared file!
Best,
Melissa
Hi MelGold,
Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:
- Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
- Clear Browser Cache: Clear your browser's cache and cookies, then try again.
- Use a Different Browser: Switch to a different browser to see if the problem persists.
- Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
- Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.
I hope this helps!
Best,
Johnny
same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment.
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.
Regards,
Ben
Hi JohnnyDogman,
Unfortunately, the problem still persists after trying all of the solutions you mentioned.
Best,
Melissa
Same here, obviously not a user/browser error but something dropbox needs to figure out
Same problem here, at least since yesterday (possibly longer). Deleting cache/cookies doesn't work and it occurs in both Chrome and Firefox, so the problem seems to be on Dropbox' side.
Same problem here, getting Error 500 when trying to restore doc.
Everything about the web app seems to be working correctly, but I'm getting an error 500 when I try to access version history on a file. Status board doesn't report any issues.
Same issue for at least the last couple of days, multiple browsers.
Also same problem which persists on all browser and after following suggested approaches on each
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
I got this error after trying to see Version History of my file, can someone help please.
