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Forum Discussion
I can't open Google Docs in Google Chrome
Hi folks 🙂
Unfortunately, since the latest Google Chrome update, I can't open Google Docs on Dropbox.
This is causing lots of daily problems. Every time I try to open one, Google Chrome crashes and I have to force it to close, then open it up again, restore all the tabs and be fast in closing the Google Doc or it will crash again.
How can I solve this?
Thank you 🙂
Hey gloriacc88, sorry to hear you're still having issues with this.
May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well.
- Hannah
Dropbox Staff
Hey gloriacc88, thanks for bringing this to our attention.
Can you try to clear Chrome's cache, to see if that helps at all?
And what happens if you use an Incognito window?
Let me know what you find.
Hello 🙂
Unfortunately, both suggestions are not working.just here to confirm I have replicated this issue on a MacBook Pro (Intel) using both Chrome and Safari. Clearing cache and cookies from the browser temp resolves the issue.
When you open a file from Dropbox.com, a new browser tab/window is opened. That window has a Dropbox URL that is in the process of redirecting to Google docs. The redirect never completes. In Chrome, the application becomes unresponsive and must be force quit the app. In Safari, the tab becomes unresponsive.
In Chrome, I get the same page as the OP. In Safari, I get this at the bottom of the tab opened by Dropbox.
