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Forum Discussion

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hello LordRugby, let's see what we can do here. 

Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains?

Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this.

Have a look and let me know of any updates, thanks!
  • RHW1's avatar
    RHW1
    Explorer | Level 4
    4 years ago

    I have exactly the same problem. It started suddenly after using the Dropbox extension for a long time. I have no trouble visiting the Dropbox website or adding files to it.

     

    Help! 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi RHW1, could you try uninstalling the extension, rebooting the browser, and re-installing it to see if it helps?
  • LordRugby's avatar
    LordRugby
    Helpful | Level 6
    4 years ago

    Hi yes I have already did those thing and more!, never had an issue till now

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi LordRugby, you can try contacting support to see if they're able to investigate this matter in more detail from their end.

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