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Forum Discussion

ken l.19's avatar
ken l.19
Helpful | Level 6

This response is a little insulting.  This is the extension that doesn't work!

 

I never had a grey icon?  Mine has always been blue.

 

Please advise

thanks

ken

brookemason's avatar
brookemason
New member | Level 2
4 years ago

Grey one is for 'normal' users downloading what i'm assuming is the consumer version of Dropbox from the Chrome Web Store.

The link above is a Google Workplace Marketplace - sounds like a different tier. I've uninstalled the 'consumer' version, and added the Marketplace one. It works for me. 

 

The blue Dropbox icon is closer to the right side of the emails or on the right bar in my browser for my Gmail atm.  

 

  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    4 years ago

    Ohh I see now.  The blue one has always worked for me and still does.  It is way more cumbersome than the grey one though!  You have to navigate through all the folders to get where you want for EACH file.  Can't search for folders or files and no "recent" list, etc.  Overall, the grey one has a lot more functionality...if it would work!

     

    I have been (and still am) a HUGE dropbox fan!  Really wish someone could figure out why the grey one doesn't want to connect.

     

    Thanks

    • LordRugby's avatar
      LordRugby
      Helpful | Level 6
      4 years ago

      Agree not having a search doesnt make it practbale . I wish they sort it out!

      • Smokey Bluntson's avatar
        Smokey Bluntson
        Helpful | Level 6
        4 years ago

        Iliana-DBX ken l.19 LordRugby 

         

        I agree, the gray dropbox Icon is superior to the blue version, it should be 

        fixed as the extension is truly broken. 


        In other news, the "Advanced Tech" told me over email that the engineering

        team is aware of this issue and is working on it. They took nearly 3 days to 

        even make initial contact with me so dont hold your breath guys. 


        It's a shame that this is how they treat their paying customers. 

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