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knnnn's avatar
knnnn
Explorer | Level 3
7 months ago

I'm sending a document to be signed, but the user doesn't get notified

When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this issue?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to our Community, knnnn! Hope you’re well. 

     

    Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesn’t get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account? 

     

    Is the issue that you're sharing a file perhaps and the end user doesn't get the invitation?

     

    Feel free to send me a screenshot as well of what you see after closing the document, and I’ll have a look. 

     

    Let me know when you’re ready.

    • knnnn's avatar
      knnnn
      Explorer | Level 3

      Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        So, is this happening for certain users, or all users that receive a sign request via the Signatures page? 

         

        Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? 

         

        Finally, do you know if they happen to have Dropbox accounts of their own?

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