You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

knnnn's avatar
knnnn
Explorer | Level 3
8 months ago

I'm sending a document to be signed, but the user doesn't get notified

When I add a signor on my doc, the signor does not get notified. Also once I close the doc and come back to the page, then I don't see the signor on my page anymore. Can someone help me with this issue?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Welcome to our Community, knnnn! Hope you’re well. 

     

    Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesn’t get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account? 

     

    Is the issue that you're sharing a file perhaps and the end user doesn't get the invitation?

     

    Feel free to send me a screenshot as well of what you see after closing the document, and I’ll have a look. 

     

    Let me know when you’re ready.

    • knnnn's avatar
      knnnn
      Explorer | Level 3

      Yes, the signer does not get a notification to sign and I'm using the Signature tab on my Dropbox account. When I share a document, people get the notification but when I uses the signature tab and add people as a signer, he does not get a notification.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        So, is this happening for certain users, or all users that receive a sign request via the Signatures page? 

         

        Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? 

         

        Finally, do you know if they happen to have Dropbox accounts of their own?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!