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Forum Discussion

Greg Forster's avatar
Greg Forster
New member | Level 2
2 years ago

I'm trying to send a document for signature and it won't allow me to progress beyond "place fields"

I'm sending a document for signature. On the "place fields" screen I've placed my fields. But the "next" button will not light up and become clickable. It remains grey and inert. Help! How do I progr...
Dropbox Sign
  • Greg Forster's avatar
    Greg Forster
    2 years ago

    I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Greg Forster, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Keep me updated with any progress!

  • Greg Forster's avatar
    Greg Forster
    New member | Level 2
    2 years ago

    I solved the problem by sending the document to each person in the group individually. I don't know why I was having trouble sending it to a group, so that's a workaround rather than a solution. But thanks for your note!

  • timmalloy's avatar
    timmalloy
    Explorer | Level 3
    10 months ago

    i'm attempting to send a template (6 documents) to prospective clients to sign to hire me at their attorney and cant' get the next button to appear after ive inserted thier name and email address

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      timmalloy, did you also try Jay’s suggestion above? 

       

      If this still doesn’t work, I’d like a screenshot of what you’re seeing (just make sure you’ve masked any personal info that may be showing).

    • timmalloy's avatar
      timmalloy
      Explorer | Level 3
      10 months ago

      i sent the screen shot to nancy this morning 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey timmalloy, there doesn't seem to be a screenshot attached in this thread. 

         

        I also checked and it doesn't seem to be on a different thread either. Where did you attach the screenshot exactly? 

         

        Do you notice this behavior on multiple browsers too? 

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