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Forum Discussion

jwhelget's avatar
jwhelget
Helpful | Level 5
2 years ago

"Invalid email" error message when sending signature requests

I am getting invalid email errors for esignature requests.  I know the emails addresses are correct.  
Dropbox Sign
Error Messages
  • jwhelget's avatar
    jwhelget
    12 months ago

    make sure there are no spaces before or after the email address

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for bringing this to our attention, jwhelget.

 

Can we send you an email, to investigate this further?

 

Let me know!

  • jwhelget's avatar
    jwhelget
    Helpful | Level 5
    2 years ago

    Yes ok to send email to investigate.  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      You're all set, jwhelget! Please check your email address, and reply back to my message.

       

      Thanks.

      • Caron Trumbo's avatar
        Caron Trumbo
        New member | Level 2
        2 years ago

        I am having the same issues. What ended up being the solution to this?

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