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Compounder1977's avatar
Compounder1977
Explorer | Level 3
21 days ago

Issue with accessing templates in Dropbox Sign

While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:

 

"Couldn’t retrieve templates. Reload the page to try again."
 
Why did this happen? Is there a way around it?  Is it just some of kind of coding glitch, or is this a plan-related limitation that will require me to upgrade?  Note that I have only sent out a form to sign once over the past few months.
 
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Compounder1977, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

    • Compounder1977's avatar
      Compounder1977
      Explorer | Level 3

       Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:

       

      "Couldn't retrieve templates. Reload the page to try again"

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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