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Forum Discussion

omglol's avatar
omglol
Explorer | Level 3
15 days ago

My signatures saved on my iPad are not appearing on Dropbox.com and on Android

I saved two signatures on iPad and these are not appearing on my other devices. Are saved signatures supported to sync between devices or I have to create signatures in every device I want to use to ...
Dropbox Sign
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
15 days ago

Hi there, omglol, thanks for reaching out to us.

 

Are all of these devices linked to the same Dropbox account?

 

If you save a signature on your Android phone, are you able to access it from dropbox.com?

 

Let me know what you find.

  • omglol's avatar
    omglol
    Explorer | Level 3
    15 days ago

     Hello Hannah 

     

    Yes, all devices are signed into my Dropbox account. 

     

    I just saved a signature on Android and it did not show up on Dropbox.com on my macbook using both safari and chrome

     

    Are the saved signatures supposed to sync between devices logged into the same dropbox account?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      15 days ago

      Hope you don’t mind me jump in, omglol! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online?

       

      If there’s anything personal showing, make sure to mask it first.

      • omglol's avatar
        omglol
        Explorer | Level 3
        14 days ago

        Hello Nancy 


        Can you please confirm if saved signatures are supposed to be in sync between devices? It is a bit frustrating why neither you or Hahah have answered this question.

         

        As requested:

         

        Dropbox online on Macbook:

         

         

        Screenshot from iPad

         

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