Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Don_in_BC's avatar
Don_in_BC
New member | Level 2
7 months ago
Solved

Residual Dropbox after uninstalling Boxcryptor

I recently uninstalled Boxcryptor, but the Boxcryptor/Dropbox folder remains and is synced. Win 11 home. I've tried things like hiding the x: drive, but that did nothing, presumably because it is vir...
desktop
Dropbox Plus
Third Party Integrations
  • Don_in_BC's avatar
    Don_in_BC
    7 months ago

    Thanks Hannah - while creating a screenshot I discovered that despite uninstalling Boxcryptor it still existed - re-doing the uninstall process solved the problem.  Don

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Don_in_BC, thanks for joining us on the Dropbox Community.

 

I'm not really sure that this is our turf, you might need to reach out to Boxcryptor, but can you send us a screenshot to give us a visual of what you see on your end?

 

Thanks in advance.

Don_in_BC's avatar
Don_in_BC
New member | Level 2
7 months ago

Thanks Hannah - while creating a screenshot I discovered that despite uninstalling Boxcryptor it still existed - re-doing the uninstall process solved the problem.  Don

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!