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Salesforce Integration - Adding new folders are only personal
We have a salesforce integration and at some point in the last year something changed so that when users add a few folder it is only added to their personal folders instead of the company one where e...
Hello mmpUCG and justinSCW,
Version 1.704 of the Dropbox for Salesforce integration was just released and fixes the issue creating a folder first for a blank record. Please upgrade your package and let us know if that resolves the issue for you.
How to update Salesforce package: https://www.dropbox.com/l/AABz5YLTu2MWFnYKiZn6MxDlPvb5zYq9Jao#How-to-update-your-Dropbox-for-Salesforce-integration
Nancy
Dropbox Staff
Dropbox StaffjustinSCW, I had a look into our system and I can see you’re already in touch with our support team. Since they have account visibility, I’d definitely suggest that you check this with them as well and see if they can see something more on their end.
mmpUCG, if you’re having the same issue/question justinSCW posed above, can I log a ticket for you too and check this internally?
brooks_dbxDropbox Staff
Dropbox StaffHello mmpUCG and justinSCW,
Version 1.704 of the Dropbox for Salesforce integration was just released and fixes the issue creating a folder first for a blank record. Please upgrade your package and let us know if that resolves the issue for you.
How to update Salesforce package: https://www.dropbox.com/l/AABz5YLTu2MWFnYKiZn6MxDlPvb5zYq9Jao#How-to-update-your-Dropbox-for-Salesforce-integration
This works...sort of. It does allow me to create a new folder on a brand new opportunity but it does not refresh the dropbox window with the new folder. It still shows "There are no files associated with this Opportunity". I have to either refresh the browser or add another folder/file to make the first folder accessible.
