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Forum Discussion
Unable to add comments to Google Docs
While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment bo...
Hello everyone,
Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community.
Megan
Dropbox Staff
Dropbox StaffHi AGallo, how are you today?
Have you tried the same steps on a different browser in incognito mode on your current one? If not, can you give it a go?
One more question: are you the creator of this document, or has it been shared with you?
Keep me posted.
Hi there Megan.
Thanks for responding to my post.
I created this file within Dropbox. Other users that I've shared access to this file are experiencing the same issue.
The issue I described in my original post persists in Firefox and Safari.
My primary browser is Chrome. I've just tried accessing the file using Chrome in Incognito mode; despite being logged into my Google account, I get this message when I try to access the file:
