Urgent Issue: Dropbox Passwords not showing up after logging out and back in.

Hello Dropbox Community,

I’m posting here out of sheer frustration regarding a critical issue I’ve just experienced with Dropbox Passwords. I noticed that my passwords were not syncing properly across my devices, so I thought it would be a straightforward, reasonable step to log out of the extension and then log back in. In fact, I went so far as to log out of every device linked to my Dropbox account, hoping it might trigger a re-sync.

To my shock, this simple action completely wiped out all of my passwords across every device! I want to emphasize that at no point did I choose “reset” or any other option that would knowingly delete my data. All I did was sign out.

This is incredibly frustrating—especially considering that Dropbox Passwords is supposed to be a critical security service. I rely on it for both personal and professional logins, and now I’m left scrambling without any of my credentials.

Worse yet, the response from Dropbox Support has been non-existent so far. I reached out a day ago and have yet to receive any form of update, troubleshooting steps, or even an acknowledgment that my case is being addressed.

I’m hoping someone in the community or from the Dropbox team can help me resolve this as soon as possible. If anyone else has experienced this issue or has any insight, please share. I need to regain access to my passwords ASAP, and I’m shocked that simply logging out could lead to a complete data wipe.

Any guidance or immediate assistance would be greatly appreciated.

Thank you in advance.