You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Snooker's avatar
Snooker
Helpful | Level 5
3 years ago

Walmart Photo Canada site says "not logged in" for synching with my Dropbox

Hello!  I am so hoping someone can help me! I use the Walmart Photo Canada site and upload photos weekly for printing so I can do next day pick up at the location. For weeks now (6? 7?) it has not ...
Error Messages
Third Party Integrations
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Snooker, thanks for posting to our Community today.

 

Would you mind sharing a bit more info on the issue? Like, a screenshot of the error message, perhaps, and where you see it, would be awesome.

 

And how did you initially connect/login to your Dropbox through the Walmart Photo Canada website?

 

Is it possible to somehow disconnect and reconnect it?

 

Thanks in advance!

  • Snooker's avatar
    Snooker
    Helpful | Level 5
    3 years ago

    Hi Hannah,
    Thanks for replying. I did the disconnect, reconnect, removed it as an approved app in Dropbox and re-installed it, all to no avail.

    I did take photos and hopefully can attach them here.

    So, for a donkey's age I'd just login to Walmart Photo Canada.

    Then it would ask how I wanted to upload the photos.

    I'd click Dropbox circle.

    Then a page that was about logging in to Dropbox would come up and I'll click OK.

    Then I'd click the little flag thing in left top corner and voila, I'd be in Dropbox and could select photos to upload.
    Until now. 

    This order of photos is wrong....

    It goes circle things 

    Then yellow okay box re Import Login

    Then little flag Dropbox left corner import from social media one

    then Login to Dropbox, you are not logged in.

    Ha.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the info and the screenshots here!

       

      Have you discussed what Rich mentioned about the TLS 1.0 and 1.1 protocols with the people from the Walmart site?

       

      You can read more about that here and perhaps give them this info, so they can check things out on their end.

      • Snooker's avatar
        Snooker
        Helpful | Level 5
        3 years ago

        Hi Hannah,

        I tried. I emailed them the info but to no avail. I just don't think I am at all high on their list of problems that need fixing. It's been frustrating and time consuming. The support in this group , I really appreciate that. My only option now seems to be download the Dropbox photos here at my desktop (I upload them from phone, iPad, camera) and then move them from the download into the Walmart location if I want to stay with them. The next day pick up always worked a charm for me for years. I am grateful for your help here. I'll let you know if they ever do listen to me, haha, but don't hold your breath.

         

        In kindness,
        Pam

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!