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Forum Discussion
Where do I see the login prompt on Dropbox Passwords?
I'm trying to login to my Dropbox Passwords –
Dropbox Passwords and I'm getting this message when trying:
Check “Chrome Mac OS” for a notification
Let’s make sure it’s you and sync any passwords you already added.
We’ll finish setting up after we get your approval on Chrome Mac OS.
Where do I find this notification???
I got the exact same problem. I can't reach anything anymore because of this stupid security notification that is not showing up.
Did you got it solved?
- Megan
Dropbox Staff
Hi Roarschouten, welcome to our Community!
Have you tried clearing your app's cache, and also making sure it's fully up to date?
If you could also ensure that the Passwords extensions is running on your browser without an issue, that'd be amazing. If the issue persists, feel free to send me a screenshot of the message you get on your end.
Keep me posted, and we'll take it from there!
Hi Megan,
Thank you for you reply!
I have also contact with support at the moment, but I am in quite a hurry because I can't acces anything for almost a day.
See my situation below, maybe you can help?
- My browser and dropbox are up to date
- I tried both safari and the chrome extension
- I have access to my global dropbox account.
- I have notifications turned on
- I am using Dropbox Password for a long-time (so I am not opening a new password account)
- When I open Dropbox Passwords it connects to my dropbox account
- I get an extra security screen where I suppose to get an notification to proceed in to my account. (see screenshot)
The problem
The notification to proceed doesn't show up anywhere. The only thing I need is the notification.
See screenshot below. (the blue link also doesn't work, just a "#" where it links to) So it seems like there is a technical issue.
Thanks in advance.
- Jay
Hi GabrielT, thanks for messaging the Community!
When you sign into the Dropbox Passwords app, you'll get notifications on any other connected devices in order to login on that current machine.
From the description, this would be a Chrome browser running on a Mac device you've signed into. Could you check the device and see if the notification has popped up?
Keep me updated with any progress!
I'm not on the DB app but on the browser – no notifications of any sort have popped up?
- Nancy
Hey GabrielT! Just to clarify, did you open the Dropbox Passwords extension on the device you first set it up on, and there’s no prompt to verify your new device there?
What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?
