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Forum Discussion

9798's avatar
9798
New member | Level 2
6 years ago

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    6 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.
9798's avatar
9798
New member | Level 2
6 years ago

"I don't know whether to slap you, kiss you, or salute you!"

- Bill Guarnere, Band of Brothers

*** thank you.

Also, FileNames are showing up now, but without suffixes  

Makes it hard to choose if user has multi types of a file normally only distinguished by .txt, .pdf, .doc

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Glad to have helped with that!
     
    Thanks for the new info, this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app.
     
    However, I’ll forward this feedback to our dev team for their awareness to see if this can be improved in future!
    • 9798's avatar
      9798
      New member | Level 2
      6 years ago

      "this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app."

      When you're right, your're right!

      PS - I can't hit reply or upvote an answer on this page until AFTER I "Accept as Best Answer".

    • 9798's avatar
      9798
      New member | Level 2
      6 years ago

      Now the upvote button doesn't work at all.

      Please ask DB forum page designers to test on Safari.

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hmm… I just tested that out here on another thread and it seems to upvote fine. 
         
        If you’d like to try, you can try using incognito/private browsing mode without any extensions running, or clearing your cache to see if this helps.

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