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YGW's avatar
YGW
Explorer | Level 3
7 months ago

Folders doesn't show up in the dropbox app on desktop

Hi everyone! I have some weird issue on my computer and hope someone knows the solution.

 

I tried to look up but seems like I am putting wrong keywords or something, and can't find it.

 

So, here is the situation.

 

When I go to my web dropbox, there are several folders under "All Files", which is including My own dropbox, and some other folders that didn't go into my folder (which I don't know why?) 

The issue is, when I am using dropbox app on the computer, the only folder showing up is my own dropbox and subfolder, but nothing else.

 

So the structure would be

All Files

ㄴYGW (my own folder)
ㄴ folder 1

ㄴ folder 2

 

and these folder 1 and 2 wouldn't show up on my desktop, only showing YGW folder.  Any solutions that could happen?

 

I have tried to reboot and turned off and on the dropbox app but no chance!

 

 

Desktop
Sync
Web
  • Jay's avatar
    Jay
    7 months ago

    Hi YGW, is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 months ago
    YGW wrote:

    and these folder 1 and 2 wouldn't show up on my desktop, only showing YGW folder.

    What are the names of folders 1 and 2? Do they use any characters that would be incompatible with your OS? If so, they won't sync until they're renamed.

     

    • YGW's avatar
      YGW
      Explorer | Level 3
      7 months ago

      no! using only alphabet characters, nothing else. Also oddly those folders are showing up on some other people's desktop app but not in mine?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hi YGW, is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

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