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Mon0600's avatar
Mon0600
Explorer | Level 4
2 years ago

Why can't I edit a file using Google Workspace?

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experie...
dropbox business
Google
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi khopkins, & reynolds_bec, welcome to our Community! 

 

Can you clarify if your coworker gets any specific errors when trying to edit, or create a file in that folder? Are the options grayed out, or does something different happen? 

 

Does that behavior happen to only one of your Google documents or multiple? If you could also clarify the Dropbox plan she's using at the moment, that'd be amazing. 

 

Also, Reyolds, have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

 

Let me know more!

khopkins's avatar
khopkins
Explorer | Level 3
2 years ago

The docs are stuck on "View only" even though she created them. When she tries to create a new doc, it never loads 

She is using Dropbox Business Advanced. We do not have Google Workspace, but we never have so I'm not sure why this suddenly happened.

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