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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
taz3's avatar
taz3
New member | Level 2

I am new DB user, I was invited to use my company's business DB account.  We all use a spreadsheet file to track inventories.  We all work from home on our PC's. Many of us have access & the ability to edit this spreadsheet. The spreadsheet will then save our edits. I was using it everyday just fine, but a few days ago I got a message when I tried opening the spreadsheet, the message stated I had to purchase Microsoft Office 360 to open the file and would not allow me to proceed. What changed? I tried deleting cache, rebooting, using a different browser to no avail.  The other associates on our team are NOT having this issue.  Up until now I would access the file and it would open via Excel without any issues.  Please help. I use this spreadsheet daily to perform my responsibilities.  Thanks.

KF6's avatar
KF6
New member | Level 2
6 years ago

Same issue as the previous message.  Other people on my team are not having an issue------ "I am new DB user, I was invited to use my company's business DB account.  We all use a spreadsheet file to track inventories.  We all work from home on our PC's. Many of us have access & the ability to edit this spreadsheet. The spreadsheet will then save our edits. I was using it everyday just fine, but a few days ago I got a message when I tried opening the spreadsheet, the message stated I had to purchase Microsoft Office 360 to open the file and would not allow me to proceed. What changed? I tried deleting cache, rebooting, using a different browser to no avail.  The other associates on our team are NOT having this issue.  Up until now I would access the file and it would open via Excel without any issues.  Please help. I use this spreadsheet daily to perform my responsibilities.  Thanks."

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey peeps, thanks for reaching out - I'd be more than happy to help. 

    taz3, I've sent you a ticket to the email address associated with your Community profile to look into this matter together. 

    KF6, I've replied to your support request, so when you have a chance, please check your inbox for my latest message. 

    I look forward to hearing back from you!

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