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Forum Discussion
Banned links or temporarily disabled links
I'm new to Dropbox. It's about 1 week.
I have uploaded soccer game videos to share with parents & players.
Yesterday, shortly after uploading the 3rd of 3 games.
My links all got banned. I ma...
Hi ,
Shared links and file requests are automatically banned when they generate large amounts of traffic and exceed our bandwidth or download limits. In order to prevent abuse, Basic accounts are limited to 20 GB of bandwidth and 100,000 downloads per day, while Pro and Business accounts have a much higher limit of 200 GB per day and unlimited downloads.
Please note that Dropbox does not offer a way to buy an additional bandwidth allowance for your account.
Due to the way we track shared links and file requests, we cannot provide information about why a particular link or file request was banned.
However, if a recipient of a shared link sends it to other users who subsequently download it, this could account for high bandwidth usage. Similarly, if a single recipient downloads the shared link multiple times, each download is counted separately for bandwidth tracking purposes. This can also cause shared links to be banned.
If a requester receives a large number of uploads of files by one user or multiple users, this could account for high bandwidth usage. This could be due to one recipient re-uploading a file often or if a recipient forwards the file request email to other users who subsequently upload files.
Shared links and file requests are banned temporarily (1 day for the first time) and will be restored when the ban has expired.
Cheers,
Maxine
Hi,
I do not know where or whom to write. I tried support, but they never replied. My links were banned in the summer - sometimes in June. I deleted all my shared files, but the problem still remains. Nothing changed in nearly 3 months. What should I do?
Dénes
