You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't find the option to cancel my trial.
Please help!!! I was on basic plan. But one of my clients shared a folder and I started a trial because the folder was too big for basic. However, when I go to subscription and billing page, I only see a message that my trial will expire on December 4. But there's no option or cancelation button. How do I cancel it or make sure I don't get charged? When I try to delete account, it says to cancel my subscription first. And, when I want to move to basic again, it says log out and register with a new email.
I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024. By E-Mail correspondencey of the ten / 10. November 2024 you downgraded my subscription plan. And now, you would even like to be trashing the stored data on the server space, which I already payed for the entire next year. With actual plan - I have no access what so-ever to an living operator from the Customer Support Team, not by Chat, nor do I have an E-mail response permissor, or a telephonic call in- call- out option. I could not fill the Billing Request Form, as the link to it was not working. I am very disappointed, but I still ask for an URGENT ASSISTENCY - and UPGRADE TO MY USUAL SUBSCRIPTION PLAN, WHICH BY THE WAY, HAS ALREADY BEEN PAYED IN OCTOBRR. Thank you for a response. Miss Medugno Brunella Samantha Tuesday 12/11/2024 Belgium. PS. I have a print screen of the Transaction from the 21. October 2021 about the actual payment of the subscription charge of 119.88 Euros. Which I happily would send to you. THX'S
Essentials trial and a Business trial both active, how can I cancel the Essentials trial?
Hi, I am on an Essentials trial plan and upgraded to the Business plan, which also offered me the 30 day free trial. I decided to upgrade to the business plan and I put in my payment details but now I have an Essentials trial going and the Business trial going. I wanted to upgrade the folders I have in the Essentials plan to the Business plan, please help me with this, thank you.
Chatbot didn't offer all available plans
Last week when my previous DropBox plan expired, I worked with a chatbot to explore my options for renewal. The lowest plan Dropbox would offer me was their "Plus" package (2TB at $9.99 a month). I explained that I simply didn't need this much space and asked about smaller and cheaper options. I was given no other options, so I let my Dropbox plan expire. So imagine my surprise when I get an email from Dropbox this morning offering me an option of 100GB for just $1.99 a month. Great! Yes, this is more what I was looking for. HOWEVER, now I have lost my trust in Dropbox because I was specifically asking about cheaper options, and was told there was nothing available to me cheaper than $9.99 a month. I tried to contact customer service, but could find no one to talk to at Dropbox who can now address my concerns about being able to trust this company. After being lied to about the availability of cheaper plans, I am VERY reluctant to buy any packages from Dropbox ever again. I am reaching out here for feedback from Dropbox. Can I trust you or not? How can you help rebuild my trust in your company and your questionable business practices? Your entire business model relies on your customers trusting their digital content with your company. Trust is huge here! Please help me regain confidence. Dropbox, what say you? Other customers, what is your experience?
Credit Card got billed Nov. 2024 for a Dropbox team account deleted/disbanded in Oct. 2024
Hi I had a dropbox member account associated with team account until last month, October 2024. I received a notification (screenshot below) in late September informing that the team has been locked and will be deleted after October 3rd. The team has now been deleted and I am no longer a member of that account. Yesterday our team leader received a credit card notification alert from the bank indicating dropbox charge $54 (transaction ID. [email removed as per Community Guidelines]). I want to understand how did our team account get billed after the account has been deleted. Is this a recuring charge?. There was no indication of any charge on the email the team member received on September 30th. Please appreciate if you could give an urgent response stating that how this can be resolved.
