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erwinsusetyo's avatar
erwinsusetyo
Explorer | Level 4
4 years ago

Can I get a billing notification for upcoming charges before I'm billed?

Hello,   Is it possible to receive a notification for the upcoming annual billing from dropbox? I want to be able to evaluate the continuation of my purchase before the money just goes away.   ...
Billing
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Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
erwinsusetyo wrote:

Is it possible to receive a notification for the upcoming annual billing from dropbox?

You should already receive an email about one month prior to your renewal.

 

 

erwinsusetyo's avatar
erwinsusetyo
Explorer | Level 4
4 years ago

Hi Rich,

 

I rechecked my email and did not receive anything like that. Do I have to activate some sort of notification button to get that kind of meail?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    erwinsusetyo wrote:

    I rechecked my email and did not receive anything like that. Do I have to activate some sort of notification button to get that kind of meail?

    No. You should receive it regardless of your notification settings. Check your spam/junk folder, and make sure the email address on your account is up to date.

    • erwinsusetyo's avatar
      erwinsusetyo
      Explorer | Level 4
      4 years ago

      Hi Rich,

       

      I've confirmed that I have the correct email, and went through the spam/junk folder. Still couldn't find any.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey there erwinsusetyo; thanks for using Dropbox!

        As Rich mentioned, you should have received an email notifying you about your upcoming subscription's renewal one month before the actual renewal takes place, give or take. 

        In any case, if you have any issues or questions I can assist with, please feel free to send them along. 

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