One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
Cancel subscription for account I can't access
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Hannah, "I want to look up information related to:" asks you to sign in to your account. When I do sign into the account I do have access to, the link you shared directs us to another general support page with links to articles - nowhere to submit info.
Hannah
Dropbox Staff
Dropbox StaffAlthough I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case.
Only access to the email proves that someone is the owner of an account.
However, would you like us to send you an email to the address associated with your Community profiles here, so we can investigate each of your cases further?
Yes send me an email to [removed per Community Guidelines]
- There’s a simple solution to that. Send a message to that account and request a reply within 30 days asking for confirmation of payment process. If there’s no reply change the account to a basic account or delete the account.
Sure, go ahead send an email to this account.- Nancy
Hey Simina1 and Lostinthewilderness! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.
- Hi Nancy,
I’ve replied back with details of the email account that I can’t access. I can give you date and details of the emails that Dropbox sent to that email account.
Thanks
