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How to cancel a subscription if I cannot access to my email address
Dropbox keeps charging me on the account that I no longer use (I used the company email address to register to Dropbox a couple of years ago but now I have left the firm and I no longer have access to the email. I believe the email is no longer available too). What is worse is that I have no access to the registered email address and when I tried to log in using that email address, Dropbox sent a verification email to that inaccessible email address and I cannot verify myself and cannot log in to unsubscribe the service. What should I do? I am thinking about canceling my credit card to avoid this stupid loop. I want to talk with customer support directly but they say that I need to be a paid subscriber of which I cannot log in. What should I do? Need help ASAP.
Credit card charges for 2+ years after I cancelled subscription
I have been getting charged on my credit card by Dropbox for 2 years for a subscription I am not paying for. Dropbox makes it so difficult to get assistance with this type of issue. I am finding this a highly unethical way of doing business. They owe me hundreds of dollars.
I would like to cancel my subscription and get a refund
I subscribed to Dropbox Essential annually last year, but I hardly used it. Thus, I wanted to unsubscribe, but It was billed this morning. I can't find a way to do it on Dropbox support pages. The credit card billed for the subscription does not belong to me but to my organization. Could anyone tell me how to cancel this billing and subscription and refund it as soon as possible?Refunding after trial period (UK), no confirmation email received
Hi all, I have just cancelled the yearly Essential today. Now my Dropbox plan is basic. During the cancelling process, I was informed that I should receive a confirmation email about my cancellation and that Dropbox would refund me through my payment card. However, after 5 hours, I have not received a confirmation email from Dropbox. My Dropbox Essential has already been cancelled. Does anyone have any suggestions on what I could do to resolve this? Many thanks, Tuan