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not received after subscription cancellation (Ticket #24953311)","conversation":{"__ref":"Conversation:conversation:832929"},"id":"message:832929","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:832929","revisionNum":1,"uid":832929,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1913563"},"metrics":{"__typename":"MessageMetrics","views":66},"postTime":"2025-05-05T07:55:55.565-07:00","lastPublishTime":"2025-05-05T07:55:55.565-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, In early April, I contacted Dropbox Support to cancel my paid subscription. On April 4th, I received confirmation via Ticket #24953311 that the cancellation and refund had been processed, and that the amount would be returned within 3 to 5 business days. However, more than a month has passed and I still haven’t received the refund. I tried reaching out again, but was redirected to an unmonitored inbox (Ticket #25009410), and haven’t received any response since. Has anyone in the community experienced a similar issue or knows how to actually get in touch with someone from the Dropbox team who can help? Thanks in advance for any suggestions or guidance! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"688","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:834771":{"__typename":"Conversation","id":"conversation:834771","topic":{"__typename":"ForumTopicMessage","uid":834771},"lastPostingActivityTime":"2025-05-21T13:09:37.798-07:00","solved":false},"User:user:1915448":{"__typename":"User","uid":1915448,"login":"Earhart","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1915448"},"ForumTopicMessage:message:834771":{"__typename":"ForumTopicMessage","subject":"I've been charged now for a second year in a row, how can I cancel my payment?","conversation":{"__ref":"Conversation:conversation:834771"},"id":"message:834771","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:834771","revisionNum":2,"uid":834771,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1915448"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-05-21T12:21:29.149-07:00","lastPublishTime":"2025-05-21T13:09:37.798-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" and can't work out which email was used. I have not used Dropbox either. My only guess is that it was linked to an old email but again I have no access. I am charged every Nov and need to cancel and would like to request a refund as it is clear I have not accessed. I did email months ago but go the outsourced service provider for Dropbox who then pointed me in another direction. Would just like to get it resolved ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"418","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:833809":{"__typename":"Conversation","id":"conversation:833809","topic":{"__typename":"ForumTopicMessage","uid":833809},"lastPostingActivityTime":"2025-05-13T15:18:42.131-07:00","solved":false},"User:user:1914421":{"__typename":"User","uid":1914421,"login":"racimi01","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1914421"},"ForumTopicMessage:message:833809":{"__typename":"ForumTopicMessage","subject":"I had cancelled my Dropbox plan, but I just realized they keep on charging me each month.","conversation":{"__ref":"Conversation:conversation:833809"},"id":"message:833809","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:833809","revisionNum":2,"uid":833809,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1914421"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-05-13T09:43:36.942-07:00","lastPublishTime":"2025-05-13T10:19:00.800-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I had cancelled my Dropbox account in July of last year. I am not sure why Dropbox left my account open, but I never got any notifications whatsoever that they were continuing to charge my account $12.74 each month since then. Not even a monthly receipt. The only way I found out is because I got an email from Dropbox recently, after closing the credit card on file, saying my account has been downgraded. My useage history over the past year is confirmation that I have been dormant with no intentions of using a personal Dropbox account other than sharing photos for a one-time project. I use my corporate Dropbox account, so I had only opened this one for that one-time purpose. I reached out to Dropbox but never heard back. This pricing structure and refund policy feels predatory. Has anyone else had this experience? Thank you.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"843","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:833777":{"__typename":"Conversation","id":"conversation:833777","topic":{"__typename":"ForumTopicMessage","uid":833777},"lastPostingActivityTime":"2025-05-13T04:38:30.819-07:00","solved":false},"User:user:209360":{"__typename":"User","uid":209360,"login":"john g.84","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:209360"},"ForumTopicMessage:message:833777":{"__typename":"ForumTopicMessage","subject":"Having trouble cancelling a paid subscription","conversation":{"__ref":"Conversation:conversation:833777"},"id":"message:833777","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:833777","revisionNum":2,"uid":833777,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:209360"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-05-13T03:59:25.409-07:00","lastPublishTime":"2025-05-13T04:33:22.221-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi - I am trying to cancel a payment which is going out each month of £16.99 - the paid plan was cancelled and we have a free account not but are still being charged.  When I log into our plan and click on the billing part it says there is an error and I am unable to cancel from this point I would like to contact an agent or support to aid in sorting this out  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"374","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:832547":{"__typename":"Conversation","id":"conversation:832547","topic":{"__typename":"ForumTopicMessage","uid":832547},"lastPostingActivityTime":"2025-05-12T14:48:30.313-07:00","solved":false},"User:user:1913213":{"__typename":"User","uid":1913213,"login":"spepito","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1913213"},"ForumTopicMessage:message:832547":{"__typename":"ForumTopicMessage","subject":"I keep getting monthly bills from Dropbox and I can't contact anyone for a refund.","conversation":{"__ref":"Conversation:conversation:832547"},"id":"message:832547","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:832547","revisionNum":2,"uid":832547,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1913213"},"metrics":{"__typename":"MessageMetrics","views":107},"postTime":"2025-05-01T20:19:23.469-07:00","lastPublishTime":"2025-05-01T23:26:25.313-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I have a problem with dropbox. I tried contacting the billing team and they havent got back to me yet and its been 3 days since. I never received any response from them.  \n I just noticed at my online banking that they've been deducting money from my bank account since November 2024! every. single. month.  \n Any advice??????? It's really annoying that I can't give them a call.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"401","kudosSumWeight":0,"repliesCount":17,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831149":{"__typename":"Conversation","id":"conversation:831149","topic":{"__typename":"ForumTopicMessage","uid":831149},"lastPostingActivityTime":"2025-05-12T09:15:52.363-07:00","solved":false},"User:user:1911594":{"__typename":"User","uid":1911594,"login":"AdaGede_howtocancel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1911594"},"ForumTopicMessage:message:831149":{"__typename":"ForumTopicMessage","subject":"I don't see an option under \"Manage account\" to cancel my Dropbox trial.","conversation":{"__ref":"Conversation:conversation:831149"},"id":"message:831149","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:831149","revisionNum":2,"uid":831149,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911594"},"metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-04-22T01:48:38.210-07:00","lastPublishTime":"2025-04-22T02:20:55.469-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was signed into DropBox after an AI course. They post the Certificate in DropBox.  I want to cancel this trial and this DropBox Account. I followed the steps in here , but I cannot find the \"Cancel\" button in my \"Manage Acct\". Can anyone please assist me to contact DropBox to cancel my Trial and Account ?  Thank-you in advanced. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"344","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:833561":{"__typename":"Conversation","id":"conversation:833561","topic":{"__typename":"ForumTopicMessage","uid":833561},"lastPostingActivityTime":"2025-05-12T01:53:56.238-07:00","solved":false},"User:user:1914116":{"__typename":"User","uid":1914116,"login":"PAUL RIGBY","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1914116"},"ForumTopicMessage:message:833561":{"__typename":"ForumTopicMessage","subject":"Having difficulties while trying to cancel my subscription.","conversation":{"__ref":"Conversation:conversation:833561"},"id":"message:833561","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:833561","revisionNum":4,"uid":833561,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1914116"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-05-10T07:58:53.038-07:00","lastPublishTime":"2025-05-12T01:52:19.774-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Make it possible to cancel your subscription!!  I have written requesting cancellation each month for the last three months only to be ignored the first two times and then an the third occasion i was at least acknowledged but the request was not actioned. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"262","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:804925":{"__typename":"Conversation","id":"conversation:804925","topic":{"__typename":"ForumTopicMessage","uid":804925},"lastPostingActivityTime":"2025-05-08T07:30:01.257-07:00","solved":true},"User:user:1885713":{"__typename":"User","uid":1885713,"login":"chap2355","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1885713"},"ForumTopicMessage:message:804925":{"__typename":"ForumTopicMessage","subject":"How to cancel my subscription?","conversation":{"__ref":"Conversation:conversation:804925"},"id":"message:804925","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:804925","revisionNum":2,"uid":804925,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1885713"},"metrics":{"__typename":"MessageMetrics","views":2693},"postTime":"2024-11-01T10:46:06.396-07:00","lastPublishTime":"2024-11-01T10:49:55.164-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Community, \n   \n I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not cancel it. Very frustrating. And I can not locate a phone number, chat option or email to get help from Dropbox. I am sure Dropbox is a fine company with a great product. But, I not longer need it. I would be MOST appreciative if anyone can tell me how to cancel my account. My most recent charge on my credit card was yesterday, Oct. 31. Would love to get a refund, but I am not sure that is possible. \n   \n Many thanks. \n   \n Sincerely, \n Steve \n   \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"679","kudosSumWeight":1,"repliesCount":11,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:833076":{"__typename":"Conversation","id":"conversation:833076","topic":{"__typename":"ForumTopicMessage","uid":833076},"lastPostingActivityTime":"2025-05-06T06:51:32.719-07:00","solved":false},"User:user:1913664":{"__typename":"User","uid":1913664,"login":"Klie","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1913664"},"ForumTopicMessage:message:833076":{"__typename":"ForumTopicMessage","subject":"I can't unsubscribe from my Dropbox Plus subscription","conversation":{"__ref":"Conversation:conversation:833076"},"id":"message:833076","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:833076","revisionNum":2,"uid":833076,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1913664"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-05-06T04:15:49.887-07:00","lastPublishTime":"2025-05-06T04:28:31.832-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have no option to unsubscribe my plan. \n I have tried through the app, two different browsers and my phone. \n However it is not an option to unsubscribe... Apparently i can't get in touch with support either, and it is not possible to delete my account. \n I must admit i feel kind of scammed after having unknowingly paid the subscription for years - and now wanting to unsubscribe not having the option.. \n What can i do to end my subscription? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"461","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:833051":{"__typename":"Conversation","id":"conversation:833051","topic":{"__typename":"ForumTopicMessage","uid":833051},"lastPostingActivityTime":"2025-05-06T04:00:06.971-07:00","solved":true},"User:user:1913650":{"__typename":"User","uid":1913650,"login":"mkar","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1913650"},"ForumTopicMessage:message:833051":{"__typename":"ForumTopicMessage","subject":"Any way to reactivate cancelled free trial?","conversation":{"__ref":"Conversation:conversation:833051"},"id":"message:833051","entityType":"FORUM_TOPIC","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:833051","revisionNum":3,"uid":833051,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1913650"},"metrics":{"__typename":"MessageMetrics","views":87},"postTime":"2025-05-06T02:02:38.924-07:00","lastPublishTime":"2025-05-06T02:20:05.757-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I activated a free trial in order to evaluate the current offerings of dropbox to see if i wanted to buy  a subscription (haven't been a paying customer for years now). I then immediatelly proceeded to cancel the trial, as I do every time i activate a free trial, in order to not forget it and get billed against my will, under the assumption that the premium service would end at the designated date, as is usually the case when one cancels a free trial. Instead, my account got instantly reverted back to the free tier. Is there any way to get to activate the free trial again? I literally want to evaluate the service and see if I want to subscribe, dropbox is shooting themselves in the foot here.  Thanks. 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