Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey emmsheridan, thanks for posting to our Community.

 

While it's not possible for us to delete the account on your behalf, we should be able to help you cancel the subscription.

 

You can reach out to our support team directly for assistance.

 

To do this, open a private browsing/incognito window, go to this page, fill out the form and submit your help request (make sure to use an email address you have access to).

 

Once you have your ticket number, please send it to us as well.

 

Thanks!

Yasserrrrrrrrr's avatar
Yasserrrrrrrrr
New member | Level 2
2 years ago
I have te same problem. This is the
Ticket #23285283

The mail I am receiving is asking me to log in but that is not possible! Please help.

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