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Forum Discussion

Juliev22's avatar
Juliev22
Explorer | Level 3
2 years ago

Cannot access an old dropbox account - still being charged

Hello,   I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not...
Billing
cancellations
Payments
chiamami's avatar
chiamami
New member | Level 2

I have an old expired email that I no longer have access to. I believe I am still being charged for that account and not the one I have active, but when I try to login it is sending me a verification code that I cannot get. 

 

How can I cancel this reccuring payment that I cannot even benefit from. 

 

Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi chiamami, I'm here to help! 

 

If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay?

 

Keep me posted! 

  • Juliev22's avatar
    Juliev22
    Explorer | Level 3
    2 years ago
    Megan

    Can you please contact me as well? I was the original poster with the same issue.

    I tried logging into the billing page without being signed in as Rich suggested but it is not working. I would like someone from dropbox to contact me please to help me navigate this issue and cancel my old account.

    Thank you
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Juliev22, I just sent you an email, I'll see you there!

       

      Cheers! 

      • Juliev22's avatar
        Juliev22
        Explorer | Level 3
        2 years ago
        Thanks Megan. I replied to the email - did my reply get to you?
  • chiamami's avatar
    chiamami
    New member | Level 2
    2 years ago

    thank you! please send me an email @megan! 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Juliev22, I did and responded back to you. 😊

       

      Hi chiamami, you've got an email! See you there! :envelope:

  • chiamami's avatar
    chiamami
    New member | Level 2
    2 years ago

    @megan, yes please send me an email! thank you

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