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Forum Discussion
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
- Jay
Dropbox Staff
Hi BB27, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
I have the same problem. Im trying to download an invoice from 2021 but when I click the respective link a new tab opens with the same page, but nothing gets downloaded. The receipt link links to an error page.
Maybe this is related to me changing from a payed plan to a free plan in the meantime.
Please advice. I am using an up to date chrome browser - the issue is not related to my browser!
- Nancy
Hey StephanBerlin, thanks for bringing this to our attention.
Just to clarify, have you already tried reproducing this via different browsers/incognito mode?
Let me know, and we’ll take it from there.
Yes. This is the third time I am being asked this!
it does not work for me neither. tried different browser and incognito. that is very inconvenient. mor inconvenient even that you cannot contact dropbox in any way personally after you quit your abo and after being a customer for many years
thank you Nancy. Yes, that'd be nice. So, how do we proceed?
I get a 500 when trying to download - help?
- Mark
Super User II
How are you trying to view them? From Dropbox's web page or a link?
From the webpage
I am not able to view my reciepts under 'Billing' on my account. I need reciepts for the withdrawals but when I press receipt under Billing it says something went wrong.
- Megan
Hi RagnheidurB, how are you today? Welcome to our Community!
Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account?
Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead?
Keep me posted.
Hello again,
I am trying to get my invoices for payments I've made to dropbox.
Again.
As has been the issues since my first message to you on this platform back in November 2022 the issue is that - under Billing, clicking on either Invoices or Receipts does not work - one 503 errors, the other reloads the same page again. I am unable to access my invoices.
As I say, I have been asking for this to be resolved since November 2022 - in another thread.
And despite it not being resolved after many, many, many, back and forths, over MONTHS, and asking for it to be escalated to a supervisor or manager, I have instead been shut out of that thread and told to start again!
At one point I was told the invoices had been emailed to me, but they weren't, and yes I checked Spam.
Incidentally many others in that thread report having the exact same issue and frustrations. The issue is obviously a platform problem, exacerbated by really, really terrible customer service.
Yes I have cleared my cache, I have tried incognito, tried different browsers, yes I have access to the email of the account, I only have one account, the email is the same as for this Community account etc. Please don't ask these questions yet again!
I just need my invoices for the payments I have made to you.
If you are unable to do this then please kindly refund me.
Incorrect.
I was also asked then if I minded being contacted by email and I agreed. When I got an email I replied to it, then when I didn't get any reply to my email for ages I messaged in the forum again to chase up. I was then told my case had been closed! When nothing had been resolved by yourselves! Despite months of me asking.
I am simply asking for invoices. Nothing more. A most basic of business operations.
I don't mind you contacting me via the forum email, but I don't see the necessity. Please just let me have my invoices or a refund.
This is now giving me anxiety, and it's unnecessary.
I've been trying to download the invoice i've been charged with but it's impossible... When I follow the steps Dropbox states in their support area I get this message: "No payment or billing activity Invoices and receipts for all payments withdrawn to your Dropbox account are available there." (https://www.dropbox.com/manage/billing?_tk=web_left_nav_bar). Does someone know how to access to the invoice?
I've payed two invoices and can't access them, and as I have Basic Plan, I don't have the right to talk to an agent.
I will be very thankful if someone can help
Thanks 🙂
- Walter
Hey nata123_123, sorry tom hear you're having issues with this.
May we reach out via email to have a further look internally?
Otherwise, you could log a ticket from your end, by filling out this form with all the relevant information and an email address we can reach you at.
Just make sure to use an incognito window and don't log into any Dropbox account.
I hope this helps!
Walter - this has been an issue since at least November. A couple of weeks ago, Hannah said that the dev team had released a fix, which was in the process of being tested, so the issue should be resolved "in the coming days". Please can you provide an update? This has been broken for around 4 months now and is clearly a problem for many people.
Thanks
