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Forum Discussion
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
Hello again,
I am trying to get my invoices for payments I've made to dropbox.
Again.
As has been the issues since my first message to you on this platform back in November 2022 the issue is that - under Billing, clicking on either Invoices or Receipts does not work - one 503 errors, the other reloads the same page again. I am unable to access my invoices.
As I say, I have been asking for this to be resolved since November 2022 - in another thread.
And despite it not being resolved after many, many, many, back and forths, over MONTHS, and asking for it to be escalated to a supervisor or manager, I have instead been shut out of that thread and told to start again!
At one point I was told the invoices had been emailed to me, but they weren't, and yes I checked Spam.
Incidentally many others in that thread report having the exact same issue and frustrations. The issue is obviously a platform problem, exacerbated by really, really terrible customer service.
Yes I have cleared my cache, I have tried incognito, tried different browsers, yes I have access to the email of the account, I only have one account, the email is the same as for this Community account etc. Please don't ask these questions yet again!
I just need my invoices for the payments I have made to you.
If you are unable to do this then please kindly refund me.
Jay
Dropbox Staff
Dropbox StaffHi BB27, thanks for messaging the Community.
I can see that one of my colleagues tried to contact you to which we received no reply.
In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Incorrect.
I was also asked then if I minded being contacted by email and I agreed. When I got an email I replied to it, then when I didn't get any reply to my email for ages I messaged in the forum again to chase up. I was then told my case had been closed! When nothing had been resolved by yourselves! Despite months of me asking.
I am simply asking for invoices. Nothing more. A most basic of business operations.
I don't mind you contacting me via the forum email, but I don't see the necessity. Please just let me have my invoices or a refund.
This is now giving me anxiety, and it's unnecessary.
Can we please apply some common sense here...?
This is actually quite a serious failure, reported by many users - all observing the same issue (500 error when trying to download invoices).
None of us is stupid - we've all done the clearing cookies/cache, incognito, logging into account but still get the same issue.
Please will at least one of you actually accept some responsibility and try to replicate our issue... it doesn't seem that hard given the frequency it occurs?
You are breaking the law in many jurisdictions if you bill people and fail to provide an invoice. I'm sure the credit card companies would find this behaviour concerning.
Thanks for your assistance.
