You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joeldinbud's avatar
joeldinbud
Explorer | Level 3
3 months ago

Change billing info on a plan purchased from Google Play.

I have a Dropbox Plus subscription that I need to update billing information on. The subscription was purchased through Google Play. I no longer have access to the email address tht was used to purch...
Billing
Payments
Plans
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

For Google Play subscriptions, the only way to update is via the Google Play store. There is no way, at all, to update subscriptions bought on app stores via Dropbox's website (same as all other services using Play subscriptions). 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!