We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Change from Apple Subscription to direct Dropbox plan
Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
Mark
Super User II
Super User IIHey stuartpriceuk
Unfortunately the only way to do this is let the Apple store subscription lapse (i.e. tell Apple to not renew it) and wait for Dropbox to downgrade the account. THEN you can upgrade via the website.
Note your data etc. is safe it just may stop syncing for a short time while you are over quota (in between the downgrade and paying on website)
I have the exact same issue. I've let my subscription lapse (as per instructions) as it was managed through the Apple store and I still can't resubcribe through dropbox directly - almost like Apple is trying to force me into resubscribing through them.
Membership lapsed on the 10/8/23 - granted access for another month, might have to wait until I lose access completely (which I can't afford to do, I use dropbox for both personal and profressional purposes).
I think it's very strange and frustrating that Dropbox can't override the subscription preferences - must be some kind of weird deal they're stuck in with Apple in my opinion.Either way, I don't want to lose access to my data but waiting in limbo is terrifying.
Maybe it's time to switch to Google Drive.
- Jay
Dropbox Staff
Hi Vaughan4n, is the latest payment from iTunes visible on the Dropbox site?
i am having the exact same issue! I have done troubleshooting with Dropbox customer service and they cant figure it out either. I am able to enter my credit card info but unable to select the purchase button. And i have a small red rectangle at the top that gives an error message and says to refresh browser or contact customer support. Very frustrating. Please share if you have found a solution! thanks.
- Couldn't figure out a solution and got angry with the same responses from customer service that led to the same dead end so I ended up switching platforms.
