We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
stuartpriceuk
3 years agoExplorer | Level 3
Change from Apple Subscription to direct Dropbox plan
Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
Vaughan4n
Helpful | Level 5
I have the exact same issue. I've let my subscription lapse (as per instructions) as it was managed through the Apple store and I still can't resubcribe through dropbox directly - almost like Apple is trying to force me into resubscribing through them.
Membership lapsed on the 10/8/23 - granted access for another month, might have to wait until I lose access completely (which I can't afford to do, I use dropbox for both personal and profressional purposes).
I think it's very strange and frustrating that Dropbox can't override the subscription preferences - must be some kind of weird deal they're stuck in with Apple in my opinion.
Either way, I don't want to lose access to my data but waiting in limbo is terrifying.
Maybe it's time to switch to Google Drive.
Jay
2 years agoDropbox Staff
Hi Vaughan4n, is the latest payment from iTunes visible on the Dropbox site?
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!