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PhilHugo's avatar
PhilHugo
Explorer | Level 3
4 years ago
Solved

Change my country

Hi,  I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID.  I t...
Account Settings
Payments
  • Mark's avatar
    Mark
    4 years ago

    Hi PhilHugo 

     

    You need to cancel your current plan, wait for that to expire and then upgrade to the new plan you want in the country you are in. 

     

    I'm afraid that I know its a ridiculous way of doing it, but, thats how country changes have to happen 😞 

PhilHugo's avatar
PhilHugo
Explorer | Level 3
4 years ago
Thanks!

Question: how could I make sure when I will downgrade my plan, Dropbox will keep my data?


Currently I have + 100GB, but if I downgrade or close my account probably I gonna lose all my files.

So, would I need to transfer all my files to a hardware, then upload back again to Dropbox with my new account in Andorra to make sure I keep all my data?


Thanks
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

This won't affect your existing files at all PhilHugo.

 

Only syncing of new files will stop when your account gets downgraded at which point you'll be able to re-upgrade using your new billing information. 

  • josephzitt's avatar
    josephzitt
    New member | Level 2
    4 years ago

    Maybe I don't understand this answer. Maybe it just doesn't make sense.

     

    I moved from the United States to Israel several years ago. The card which is no currently billed is located here in Israel. I am now trying to change to another card, also located in Israel. The country selector will not change from the United States. How do we fix this?

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