We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
There's no option to cancel my Essentials trial from the account settings.
I received a reminder to cancel a free trial of Essentials- But no such trial appears on my Subscriptions Page- just a Basic subscription, and so no Cancel button (as the help page says there should be). These support pages are riddled with loops- which is infuriating for the user. Grrrrr.
Transfering ownership of a family plan?
Hi We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due. Is there a way to do this? Any assistance would be gratefully received.
Upgrade went to the wrong account
Hello! My Dropbox today was connected to the work computer. So my boss payed for the Dropbox Plus plan, as he thought that was for his Dropbox. We have called the bank and they had cancelled the payment, because I really don't need this Plus plan. So I will inform also Dropbox staff here, as I haven't found any other place where I can contact.Retry for failed payment
Can you please give an option for retrying the payment if it doesn't go through for whatever reason instead of forcing us to "update your billing info". It's going to be same for couple of years with the cards, it's quite frustrating having to update the info with the same info whenever this happens. Thanks.
Troubles with moving an account from my desktop to a hard drive
Is there a way I can talk with someone to help me with my issues? I don't like using a "community"....it makes it very hard for me to understand. But since it seems like I don't have a choice....I hope this will work. Apparently I have 2 accounts....and I tried to move the account I have been using for YEARS from my desk top to a hard drive....but when I do that, it is the account that has basically nothing on it that gets moved. When I try to access the account that I use regularly, I get a message that says I need to log into a team account. I have no idea what that even means.Getting an error that my account is inactive and to contact admin
Please I need some help ASAP. I've been using dropbox for over 10 years as a repository for all my archived business files. To say that the files are critical is a massive understatement and represent a decade of work! I tried a team account and that lapsed under the email A member of that team is the primary account I need to re-activate I am currently logged in with a third account i don't use very often as it is the only way to access support and this community when i try to login to i get a message "account inactive, contact team admin" but the team is no longer active as it is disabled. I am freaking out here as if i lose these files I'm really dead in the water. can anyone please help me??
Serious Issues with Billing - can't update credit card
Our admin dropbox account will not allow us to update my billing. I click update it gives me a pop up at the top telling me "failed to cancel changes". Nothing happens I then click on Family as I have a family plan and it gives me the "Something went wrong. Please try again later" I have scoured the help desk for a number to call. None. I have tried leaving a ticket but I am told by dropbox's help desk that my subscription level doesn't allow me to put in a request for help form. Even though I pay $300 a year then $35/month. I would hope that $700+ a year for file storage would get you the ability to ask for help. My credit card has changed and I literally can't even update my billing, and dropbox has no way for me to ask for help. I'm beyond frustrated.
