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Forum Discussion

Deus's avatar
Deus
New member | Level 2
2 years ago

Changed Apple region and lost my subscription

An unusual situation with the subscription, I changed the region and all my subscriptions in Apple dropped. Currently, my Dropbox subscription is active. How can I continue to use it without Apple? I don't see an option to repurchase it while it's still active.

Billing
Mobile
Payments
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Deus, thanks for bringing this to our attention.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    Keep me updated with any progress!

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