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Forum Discussion

Sirus713's avatar
Sirus713
Explorer | Level 3
3 months ago

GooglePlay won't let me change my subscription type.

I'm suck with 2tb for now, woth no way to upgrade through google play app

Billing
Payments
Plans
upgrades
  • Nancy's avatar
    Nancy
    3 months ago

    Thanks for clarifying, Sirus713, and sorry for jumping in. 

     

    I can see you’re already in touch with our support team regarding your request. I’ve left them an internal note in the meantime, so that they can also check out your convo here and further help.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    Thats probably a conversation to have with Google Play. However, to use the website you need to cancel on the play store, wait for downgrade and then upgrade here on Dropbox.com

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Sirus713, let's see what we can find together about this! 

         

        It's not entirely clear to me what you wish to achieve on your end, would you mind clarifying? 

         

        Do you wish to change your plan type, or simply cancel the existing one? 

         

        Let me know more! 

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