You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tamarvez's avatar
tamarvez
New member | Level 1
18 days ago

Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'...
Billing
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey there tamarvez - sorry to hear about this.

In cases like this, note that you can reach out to our support team directly through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill  in all the relevant information.

I hope this helps!

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