Forum Discussion

tamarvez's avatar
tamarvez
New member | Level 1
2 months ago

Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'...
Billing
cancellations
tamarvez's avatar
tamarvez
New member | Level 1
2 months ago

thank you so much! Will try that out today 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sure thing tamarvez - let us know if anything else comes or if you need any further assistance. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!