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Forum Discussion

WABlevins's avatar
WABlevins
Explorer | Level 4
17 days ago

Chatbot didn't offer all available plans

Last week when my previous DropBox plan expired, I worked with a chatbot to explore my options for renewal. The lowest plan Dropbox would offer me was their "Plus" package (2TB at $9.99 a month). I e...
Plans
WABlevins's avatar
WABlevins
Explorer | Level 4
2 days ago

Dropbox is without a doubt deceptive. Because not only did Dropbox not respond, Dropbox also WITHOUT MY PERMISSION changed the title of THIS VERY CHAT!!! I had titled it "Deceptive Business Practices?" Which it is, I now clearly see!  And I have screenshots of everything (including chat sessions with a Dropbox customer service rep) to prove the deception, when I specifically asked about cheaper plans. After the word switcheroo on the title of this post, I no longer question the deception. I KNOW IT'S REAL!! I wonder what other words here in this community Dropbox chooses to alter in order to change public opinion? My trust in this company is shattered. 

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