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Forum Discussion
Credit Card got billed Nov. 2024 for a Dropbox team account deleted/disbanded in Oct. 2024
Hi
I had a dropbox member account associated with team account until last month, October 2024.
I received a notification (screenshot below) in late September informing that the team has been locked and will be deleted after October 3rd.
The team has now been deleted and I am no longer a member of that account. Yesterday our team leader received a credit card notification alert from the bank indicating dropbox charge $54 (transaction ID. [email removed as per Community Guidelines]).
I want to understand how did our team account get billed after the account has been deleted. Is this a recuring charge?.
There was no indication of any charge on the email the team member received on September 30th.
Please appreciate if you could give an urgent response stating that how this can be resolved.
- Megan
Dropbox Staff
Hey @bijuthomas, let's jump right into this!
Is it possible that this charge was linked on a different Dropbox account, and not the Team you used to be part of?
Have you or your colleague used our self-serve look up tool in order to see if you can locate the email address behind this charge?
Keep me posted, and we'll take it from there!
