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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
SiWeSy's avatar
SiWeSy
Explorer | Level 4
2 years ago

I recently noticed I've been double billed for years now. When I search many others have had the same issue. Has anyone ever had it successfully resolved? Given the number of reports over the years this just seems like outright theft by dropbox. It's obviously a known issue.

 

I have a ticket open now #B-1DN21424X05132452

 

All of these charges are on the same billing agreement

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey SiWeSy, thanks for reaching out the Dropbox Community.

     

    From what I can understand, you're probably paying for 2 different Dropbox subscriptions, both on the same plan.

     

    Do you see any double charges in your billing page here?

     

    If not, our support team can definitely help you figure out which account the second payments are for, so I would suggest reaching out to them directly.

    • SiWeSy's avatar
      SiWeSy
      Explorer | Level 4
      2 years ago

      No I don't but I've never had another dropbox and I don't see how I could have them on the same paypal billing agreement even if I did.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        SiWeSy, from what I can see, you’ve already logged a ticket with our support team, and it’s been sent over to our specialists.

         

        Please keep checking that email thread, as our team will get back to you there.

         

        Thanks!

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