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Forum Discussion

darobone's avatar
darobone
New member | Level 2
3 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey SiWeSy, thanks for reaching out the Dropbox Community.

 

From what I can understand, you're probably paying for 2 different Dropbox subscriptions, both on the same plan.

 

Do you see any double charges in your billing page here?

 

If not, our support team can definitely help you figure out which account the second payments are for, so I would suggest reaching out to them directly.

SiWeSy's avatar
SiWeSy
Explorer | Level 4
2 years ago

No I don't but I've never had another dropbox and I don't see how I could have them on the same paypal billing agreement even if I did.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    SiWeSy, from what I can see, you’ve already logged a ticket with our support team, and it’s been sent over to our specialists.

     

    Please keep checking that email thread, as our team will get back to you there.

     

    Thanks!

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