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Forum Discussion

RobinDMSTS's avatar
RobinDMSTS
New member | Level 2
6 months ago

Dropbox Replay Add-on still asks me to upgrade, since I've reached the limit.

Hello! Another dropbox user paid for the Add-on Dropbox Replay and put it on my account so I could upload unlimited files. This worked.. but after an hour suddenly i got the 'Upgrade now/Limit of 4...
Billing
Dropbox Replay
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RobinDMSTS's avatar
RobinDMSTS
New member | Level 2

Hi Megan! 

--

" Dropbox Advanced

You’re a member of ... Dropbox account. "

So I don't have the Advanced, I have nothing, no subscription.

Team admin has it.


Myself, I do not have a subscription. But I'm member of a Dropbox Advanced account,

the owner of that Dropbox Advanced account has paid for the Replay Add On for me.

I inserted screenshots from the error messages!
Thank you for the quick response

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey RobinDMSTS, thank you for the fast reply! 

 

Based on the info you've provided it seems that either the add-on was added from the team admin to a different member, or that it wasn't added at all.

 

Would you mind asking your team admin to double check? 

  • RobinDMSTS's avatar
    RobinDMSTS
    New member | Level 2
    6 months ago

    Hi Megan, My team admin def. did add the add-on, paid for it. As I wouldn't be able to drop more than 4 videos at once if he hadn't. I even got the pop-up window saying "You've acquired Replay.. Learn about.." It was after an hour or so it randomly reset and kept me from adding more videos, now I've got the pop-ups i sent you in the post above.

     

    So there almost seems no other way then this to be a bug..

    Again, my team admin did provide the add-on for me, not a different member.

    As a staff member, do you have any Helpful tips&tricks or something you recommend I could do?

    Thank you.

     

    • RobinDMSTS's avatar
      RobinDMSTS
      New member | Level 2
      6 months ago

      Welcome email i've got when the Add On was bought for me:

      What are the requirements for a dropbox user to be able to keep using Replay Add-On?

      Do I need a Dropbox advanced/premium account, anything? Again, I have no subscriptions..

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey RobinDMSTS, thanks for posting your query!

         

        Currently, the Dropbox Replay add-on is available to our paid plan holders.

         

        You can read more about it here.

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