Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

elisap's avatar
elisap
New member | Level 1
4 months ago

Dropbox tried to charge me twice, but I've already cancelled my trial.

My card has had an attempted charge twice now by dropbox. I have ended my free trial and so I don't know why this is happening. How do I make it stop? Or delete my card? Please help me dropbox.
Billing
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey elisap, welcome to our Community!

Would you mind clarifying if you had started your trial using Dropbox directly? Or did you maybe use the Apple/Google store?

Is it possible that you have another Dropbox account, by any chance? 

Let me know more, and we'll take it from there!

  • elisap's avatar
    elisap
    New member | Level 1
    4 months ago

    I definitely used dropbox directly. I have had another email address I used for a different account. Are you able to check for me if I give you the two emails?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey elisap, do you have access to the other Dropbox account, in order to sign in there and check if the charge is coming from it? 

      • elisap's avatar
        elisap
        New member | Level 1
        4 months ago

        they're both currently on dropbox basic. Is there a way to delete my card from the account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions