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Forum Discussion
Find account beloning to SEPA Debit
Hello,
I am beeing charged 110 euro's a year by Ayden for a dropbox account.
Can't find te email adres anywhere.
I tried the code online : 507564814 but can't find it by the tool
How...
Nancy
Dropbox Staff
Dropbox StaffHey benboogaard! Thanks for posting here.
Since this is a billing request, please follow these steps to log a ticket with our support team directly:
Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account.
Go to this page https://www.dropbox.com/support/billing-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.
Please send me your ticket number here.
Ping me, when you’re ready.
Well maybe i am stupid. But i cant find anything for a SEPA debit. Only creditcard, Paypal of Google/Apple pay. So it is impossible to make a ticket.
- Walter
Hey benboogaard - sorry to jump in, but I just wanted to mention that you can fill in the form with your details and select the credit card option, for example, for the ticket's sake.
Once you get an email with your ticket number, you can share it with us here so that we can look it up as well if needed.
- Walter
Glad to hear that and thanks for the ticket ID too benboogaard - much appreciated.
I was able to locate it in our system and I can see it's logged properly and passed your comments on as well. A member from the team should be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime.
