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kvinna's avatar
kvinna
Explorer | Level 3
2 years ago
Solved

No invoice in the account, but the credit card account has been debited

Hello, I have a credit card charge from 20 October for a dropbox subscription of 199 euros, but when I go to my account there is no invoice. The invoice should be for this account. By mistake it could be for another account, but I'm not able to verify it because I don't have a transaction code that is required for verification. When the credit card is debited, it just says: DROPBOXEURCARDSPRO IRELAND. As I am a freelancer, I need the invoice at the end of the year for my tax. What must/can I do? Thanks for help Mareike

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  • Jay's avatar
    Jay
    2 years ago

    Hi kvinna, thanks for the info. I can see that a support agent is assisting you with your query under that ticket ID, so they'll be able to continue from there on.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kvinna, thanks for posting here today! 

     

    Have you tried to contact Dropbox Support directly for this, in order for them to locate and send you an invoice for this charge? 

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • kvinna's avatar
      kvinna
      Explorer | Level 3
      2 years ago

      Hi Megan, thanks for your message. Yes, I've tried that, but the account I use to log in and for which the subscription is supposed to be just says that I don't have a subscription and am therefore not authorised to contact support. The chat bot doesn't help either, hence the message here, which was my only option.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        kvinna wrote:

        ... the account I use to log in and for which the subscription is supposed to be just says that I don't have a subscription and am therefore not authorised to contact support.

        That's why Megan said to visit the page while you're NOT signed in to Dropbox, including these forums. Once you do that you'll see the option for Billing Issues using the link she provided. It's best if you use an Incognito or private browsing window, to be sure you're not signed in.

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