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benboogaard's avatar
benboogaard
Explorer | Level 3
2 years ago

Find account beloning to SEPA Debit

Hello,   I am beeing charged 110 euro's a year by Ayden for a dropbox account. Can't find te email adres anywhere.    I tried the code online : 507564814 but can't find it by the tool How...
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benboogaard's avatar
benboogaard
Explorer | Level 3
2 years ago

Well maybe i am stupid. But i cant find anything for a SEPA debit. Only creditcard, Paypal of Google/Apple pay. So it is impossible to make a ticket. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey benboogaard - sorry to jump in, but I just wanted to mention that you can fill in the form with your details and select the credit card option, for example, for the ticket's sake.

 

Once you get an email with your ticket number, you can share it with us here so that we can look it up as well if needed.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear that and thanks for the ticket ID too benboogaard - much appreciated.

       

      I was able to locate it in our system and I can see it's logged properly and passed your comments on as well. A member from the team should be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

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