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Forum Discussion
Getting charged every month but I never signed up for a subscription. How can I stop the charges?
Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
I received a charge on my credit card statement. I do not have a paid plan with Dropbox. I do not know what this charge is for. I have tried to use the card lookup tool but that isn't working.
I would really like to speak with someone about this issue but, since I do not have a paid plan (even though I was charged), I am only left with a bot or message board.
Any help would be greatly appreciated!
- Rich
Super User II
jdavis2023 wrote:
I received a charge on my credit card statement. I do not have a paid plan with Dropbox. I do not know what this charge is for. I have tried to use the card lookup tool but that isn't working.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi All
We were billed, against our credit card for a drop box account on 14 June 2023. Our [personal information removed per the Community's Guidelines] drop box account is the only drop box account we have yet it is a basic account.
I have tried to get to speak to a person in the drop box cloud and tried all manner of means through electronic communication.
This is the reason why I do not personally ever use drop box.
I am taking this last ditch effort before I get the matter investigated and get the banks to step in to get our money back.
Hopefully a real person will read this and be able to assist.
Kind regards
Maria
- Rich
Governance wrote:
I have tried to get to speak to a person in the drop box cloud and tried all manner of means through electronic communication.
What exactly is the issue that you need help with?
The work email that uses drop box is for only a basic account which is supposed to be free. Yet we have been charged for a professional account. I want money back or at least to speak with an actual person from drop box who will email me with their contact details so I know they are legit so that I can get the drop box account updated to reflect a payment has been made for a professional subscription even though I never made such a request. Ideally though we'd prefer our money back. If you have magic to make that happen that would be great.
Why do I have two charges on 7/27/2023 on my Dropbox bill?
Why do i have two charges on my Dropbox bill. Who can help me?
- Megan
Dropbox Staff
Hi podraza2002, let's jump right into this!
Have you by any chance tried using our self served look up tool to identify the email address that's associated with the charges in question?
If not, can you give it a go?
Keep me posted!
