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Forum Discussion

1638309's avatar
1638309
New member | Level 2
2 years ago

Getting charged every month but I never signed up for a subscription. How can I stop the charges?

Help! I need a phone number for customer support, I keep getting a charge for $18.07 every month, I don’t know what email was used because this is fraud on my card! I never signed up for this account...
cancellations
Payments
lavelhicks 's avatar
lavelhicks
Explorer | Level 3
I’ve been getting charged for this account for over a year and I never even signed up for it
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey lavelhicks , sorry to hear about this!

 

Can you use our payment lookup tool, to find out which email address is associated with the subscription?

 

Is it bringing up your own email address or an address you don't know?

  • lavelhicks 's avatar
    lavelhicks
    Explorer | Level 3
    2 years ago
    It’s associated with my email…every contact number I’ve tried to call or support group has been no response or solution
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here lavelhicks !

       

      I just sent you an email, I'll see you there!

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